Returns & Exchanges

At Official Osaki Massage Chair, we want you to be completely satisfied with your wellness investment, offering a 30-day return window for all massage chairs in their original condition. Our goal is to ensure you find the perfect relief for your home, backed by a transparent and supportive exchange process.

1

Request Authorization

Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare Packaging

Carefully disassemble the chair and place it back into its original factory packaging, including all manuals, accessories, and protective inserts to prevent transit damage.

3

Schedule Pickup

Once your return is authorized, we will help you coordinate a specialized freight pickup from your residence to ensure the chair is handled with professional care.

4

Inspection and Refund

After our technicians inspect the returned unit for quality assurance, we will process your refund to the original payment method, minus applicable shipping and restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing