Frequently Asked Questions

Everything you need to know about your Osaki massage experience.

Does my Osaki massage chair come with a warranty?

Yes, every Official Osaki Massage Chair includes a standard 3-year limited warranty covering parts and labor, with options to upgrade to an extended 5-year protection plan.

What is White Glove Delivery and is it available?

White Glove Delivery is an optional service where professional technicians will deliver, unbox, and fully assemble your chair in the room of your choice, then remove all packaging debris.

Can I finance my massage chair purchase?

Absolutely. We offer flexible financing options through partners like Affirm and Katapult, allowing you to enjoy your massage chair now and pay in low monthly installments.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied, you can return your chair. Please note that return shipping costs and a restocking fee may apply.

How do I know which chair is right for my height and weight?

Each product page features a detailed 'Specifications' section listing the recommended height range and maximum weight capacity. You can also contact our experts for a personalized recommendation.

Do you offer free shipping within the USA?

Yes, we provide free standard curbside shipping on all Osaki massage chair orders within the 48 contiguous United States.